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Frequently Asked Questions

  • 5. What distance should be between the gas leak sensor (KIT4) and the gas equipment, and where is the best place to position it?

    The detector should be located in an area where you expect that gas leakage can begin to cause damage or injury, but not trigger a false alarm during the normal operation of the gas equipment (e.g gas stove). We cannot give an exact distance from the gas source. It should be tested on the place to find the best location. Usually it is quite near the gas source. Let's imagine that a gas leak has occurred, but the sensor is located 20 feet away from gas equipment and air circulation from, say, a window, blows the gas in the opposite direction from the sensor. In this instance you may never get an alert. We would recommend that you test on the place. The length of the cable is 16 feet (5 meters). You can extend it, but only affects the distance between the sensor and the iSocket unit, not between the sensor and the gas source. For most installations 16 feet (5 meters) should be sufficient.
  • 6. Will the iSocket support dry contact devices ( NC or NO )?

    You can use a dry contact (e.g. a common button / switch) to trigger the input for iSocket that has logical input. They can be either NO or NC contacts. This is actually the way we test the alarm functions on our software - we connect a common button to the input (dry contacts).
  • 7. Can iSocket call me when a sensor is activated? I’m afraid an SMS could occasionally be ignored and I will miss an alert.

    Yes, you can configure iSocket call to you in the event of an alarm. You will hear a voice message. You can configure several numbers to which iSocket will call. We offer several options for configuration of how to receive an alert.
  • 8. What is the notification logic of alarm sensors?

    For motion detectors, only one alarm per 60 seconds is indicated. This means that if the sensor detects activity more than once within one minute, you will only receive one alert. If you want to avoid being notified every minute when people are at a location, you should disable the alarm feature for that location within your account, just as you would disable the alarm on the physical alarm panel when you enter the premises. Notifying more often that every minute will not logically increase security. However, such an alarm logic is not suitable, for example, for door, smoke, gas or water sensors that change their logic state from "0" to "1" and remain in this state. Since they remain in this state, you will only receive alerts after they go into the opposite state, either the alert state or the default state.